Assistant CRM Manager | Luxury Retail | CRM & Loyalty | Customer-centric | Data Management | SGD 72,000 | Singapore

Assistant CRM Manager | Luxury Retail | CRM & Loyalty | Market Intelligence | Data Management | SGD 72,000 | Singapore

  • Are you a CRM professional with a passion for luxury brands??

  • Do you enjoy contributing to our strategic direction and enhancing the customer experience journey?
  • Are you looking for a vital role in growing our client base & increasing customer loyalty?

Yes? This might be the right opportunity for you. Read on to know more!

Your new employer: a prestigious luxury brand known for its timeless elegance and exceptional craftsmanship.

A prestigious luxury brand known for its timeless elegance and exceptional craftsmanship. The brand offers a wide range of products, including writing instruments, timepieces, leather goods, accessories, and fragrances.

With its company name synonymous with sophistication, quality, and attention to detail, catering to individuals who appreciate fine craftsmanship and appreciate the art of writing and personal expression.

With a rich heritage dating back over a century, continuing to set the standard in the luxury industry, combining traditional craftsmanship with innovative design to create enduring pieces of exceptional beauty and functionality.

Your new job: Assistant CRM Manager | CRM campaigns | client-centricity |customer experience | luxury industry

As the Assistant CRM Manager, you will play a vital role in shaping the company’s strategic direction towards enhanced client-centricity and a remarkable customer journey.

You will employ your creative thinking, research expertise, data mining skills, reporting capabilities, and networking prowess to make a positive impact on our high net-worth clients.

Your primary objectives will be to expand client base, foster deeper loyalty among our active clients, increase their frequency of visits by delivering highly relevant experiences, and reignite the interest of our inactive clients.

Through your innovative approaches, you will contribute to the achievement of our strategic goals and ensure we remain a preferred choice for luxury experiences.

In addition, you will play a crucial role in providing critical support to our retail teams, helping them navigate challenging situations and resolving issues related to client satisfaction.

Your efforts will be instrumental in transforming brand detractors into potential brand advocates, reinforcing our commitment to exceptional customer service and ensuring a seamless and delightful experience for all.

Finally, you possess a profound understanding of CRM systems and processes, with a client-centric mindset deeply ingrained in your approach.

Your expertise in database management, data analysis, and insight evaluation will enable you to make informed decisions and contribute to the continuous improvement of our CRM strategies.

What your day-to-day will look like:

  • Manage and maintain a comprehensive and accurate client database.
  • Conduct data mining and research to gather insights on clients, their preferences, and purchasing patterns.
  • Prepare data-driven reports on key success factors and campaign performance.
  • Collaborate with the Retail team to provide a monthly client cockpit report and campaign summary report.
  • Support VIP events and engage with clients to ensure objectives are met.
  • Assist in generating leads and preparing proposals for prospective clients.
  • Provide timely support and solutions to internal clients (boutique teams) to enhance client satisfaction.

What do we need from you:

  • Proven experience working with CRM systems, preferably with a focus on luxury brands.
  • Strong data management skills, including data mining, reporting, and analysis.
  • Knowledge of integrated marketing and communications strategies to drive measurable results.
  • Ability to manage multiple projects in a fast-paced environment.
  • Strong project management skills with the ability to adapt to new technologies quickly.
  • Problem-solving and troubleshooting abilities to address operational issues.
  • Minimum of 3 years of experience in CRM or sales operations.

What will make you stand out:

  • Familiarity with luxury brand marketing and the customer journey within the luxury sector.
  • Experience with VIP events and engaging with high-profile clients.
  • Understanding of market trends, segmentation, and customer insights.
  • Knowledge of social media, e-commerce, and customer service integration for data optimization.
  • Proactive in proposing and implementing industry best practices for client-centric transformation.
  • An energetic, organized, and proactive approach with excellent attention to detail.

What they offer:

  • An opportunity to work with a prestigious & renowned luxury brand
  • A supportive and collaborative work environment with opportunities for growth and development
  • Exposure to a global network of luxury brands and industry professionals
  • Competitive salary and benefits package
  • The chance to contribute to the strategic direction and shape the customer experience in the luxury industry

Want to join the team?

Then apply now by using the apply button or sending your resume to
Contact me via Whatsapp: +65 9894 7690

Questions about this job?

Jamaica Oliva

Senior Recruitment Manager Sales & Marketing

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After applying for the job you'll receive an e-mail where you will be asked to fill in our intake-form. Afterwards we'll contact you as soon as possible. Want to get in touch before we do? Call +65 6018 5800.
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You've been invited to a second interview! It's common that the client asks you to make a case study (on beforehand or during this interview) to show that you're competent enough to meet the standards of the role.
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