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CRM & Loyalty Lead | strategy | technology solutions | customer experience expert | SGD 96000 | Singapore
- Want to work with APAC’s leading CRM & loyalty specialists?
- Want to impact the business of leading brands in various industries positively?
- Are strategy, technology, and creativity a part of your DNA?
- Ready to leap forward in your career?
Yes? This might be the right opportunity for you. Read on to know more!
Your new employer: An award-winning company that specializes in helping brands develop their customer’s loyalty
Your new employer works with some of the biggest brands globally as they are a trusted and award-winning agency that has been around for 22 years in the industry.
Since 2001, they have always taken a deeper approach to understanding customer insights. Be it on digital platforms, creative services, or tech products, and this company enables the ongoing profitability and competitive advantage of its clients in every market they enter.
They are a team of young, hungry, ambitious, and passionate people who are talented, experienced, and committed to the organization’s core purpose – to help their clients grow their businesses.
Your new job: CRM & Loyalty Lead | Lead strategy | Provide technology solutions | Loyalty & Customer Experience Expert
As the CRM & Loyalty Lead, you are responsible for building a strong, growing business relationship with clients. You are key to understanding the clients’ needs and bridging that to relevant departments in the company. You are also responsible for ensuring that projects are delivered effectively & efficiently.
What do we need from you:
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Build strong client relationships across regions to maintain and grow business.
- Manage the client brief, articulate, map out & document their requirements for internal discussion & planning, and implementation.
- Provide strong CRM-related strategies & data insights to clients (Retail-FMCG), working with the Data Science team to conduct deep dives and exploratory research to support client’s growth in the overall CRM space.
- Spearhead key business conversations with clients and value-add as CRM & Loyalty subject matter expert, especially around CRM architecture & loyalty frameworks.
- Drive the implementation and delivery of clients’ CRM projects and requirements.
- Act as a point of escalation for any client issues.
- Keep an eye out for additional projects, business, etc through client conversations.
- Implement & enforce SOPs, templates, etc., for the team to generate efficiencies for the team
- Mentor & collaborate closely with the Client Services team, providing strategic & operational support to the team
What would set you apart:
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4+ years’ CRM-related working experience (email marketing/ campaign management – set-up, execution, performance, & metrics).
- Work experience & understanding of loyalty programs is a big plus.
- Data-related analytics skills are critical (MS Excel).
- Excellent communication, presentation, and client account management skills are essential.
What they offer:
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Your growth & development is our #1 priority.
- Competitive benefits and strong performance bonus.
- Flexibility, Learning, Support, Dynamic, Fun work culture.
- Skills Development, Learning, and Mentorship.
- Fantastic opportunities to develop your career & work experience with a varied and exciting client portfolio.
Want to join the team?
Then apply now by using the apply button or sending your resume to ck.majabague@finestpeople.com. Contact me via Whatsapp: +65 9894 7690.
Questions about this job?
Carl Majabague
Recruitment Consultant Email, CRM & Marketing Automation
Apply for this job
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Excited about one of the jobs we've discussed? And does your profile match our clients criteria? Then we’ll introduce you to set up an interview!
If there's mutual interest, we'll schedule an interview for you. In this first interview you'll discuss the role, talk about your professional background, and both check if there's a click.
You've been invited to a second interview! It's common that the client asks you to make a case study (on beforehand or during this interview) to show that you're competent enough to meet the standards of the role.
Does it feel like this role is made for you? No doubt? Pleased with the conditions? Client happy?! Then we can congratulate you on your new job!