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Customer Success Manager EMEA | Join this fast-growing Collaboration and MarTech company helping thousands of users to keep their business going | Great user experience | All-in-one marketing and collaboration platform | SaaS Company based out of Paris
- Would you really want to make a difference during this crisis?
- Are you a French speaker with great level of English?
- Do you want to help keeping the team spirit high for companies?
- Are you interested in a new challenge?
Then keep reading!
The company: A collaboration platform makes it feel like you are together in the same room.
This is the time where tech companies really show their value. Everyone is working from home and finding new ways to communicate. Keeping the team spirit high or reaching your clients is essential and for this you must have the right tools.
There is nothing more annoying than having to download or install or follow complicated steps in order to communicate together. This is why our client developed an easy to use and completely web-based marketing and communication platform.
Rapidly growing and scaling up before the crisis and now more than doubling they are expanding and in need of a customer success manager who can help with the ongoing demand of their clients.
[H2] Your role: Helping to bring people together and keeping the economy going!
This March alone, they have increased to 10,000 conversations and this incredible growth, will maintain even after we go back to normal. Users who have tried the platform keep using it and even upgrade the use.
After onboarding the role of the Junior Customer Success Manager EMEA is to help European users of their SaaS platform. You deal with their day to day questions and provide a quick response through live chat and emails.
It’s a role that really requires you to think on your feet and get creative as you will create new ideas for success stories, video material, learning materials and content will improve the customer journey.
The role of customer success manager is the first step into multiple position in the company. You can evolve into either product, sales, account management or management depending what you interest you the most. This give you a great perspective for your career and ability to grow in the company itself.
What are they asking from you?
- A great level of English – near native level
- French intermediate level
- Customer Service experience in SaaS.
- Passionate about helping others
- Active personality, getting things in motion
- Able to work in France, either citizenship or the required documents to start right now or after a period of notice.
- Strong social skills
- Great written level of English and French
What are they offering you
- A good fixed salary
- A great office to work in … when we are allowed back on the streets…
- A highly passionate and driven team spirit.
- Energetic colleagues
- Working from home is obviously not a problem 😉
- On the job training and career growth
- Working side by side with sales, development and product teams
- The ability to contribute to marketing content
- Really help people during these times with a great technical solution
Questions about this job?
Umut Yasar
Founder
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Excited about one of the jobs we've discussed? And does your profile match our clients criteria? Then we’ll introduce you to set up an interview!
If there's mutual interest, we'll schedule an interview for you. In this first interview you'll discuss the role, talk about your professional background, and both check if there's a click.
You've been invited to a second interview! It's common that the client asks you to make a case study (on beforehand or during this interview) to show that you're competent enough to meet the standards of the role.
Does it feel like this role is made for you? No doubt? Pleased with the conditions? Client happy?! Then we can congratulate you on your new job!