CRM Manager for a Highly Innovative, Data-Driven Agency | Tech, Strategy, Creative | Singapore-based

  • Are you someone who worked CRM-related projects for at least 3-4 years?
  • Are you someone who has excellent presentation and client account management skills?
  • Are you someone who has a keen eye for detail?
  • Are you looking to work with innovative, collaborative, dependable, and passionate people?

This could be the opportunity that you’ve been waiting for!

Your new employer: A company that specializes in helping brands develop their customer’s loyalty

Your new employer works with some of the biggest brands in the world as they are a trusted agency that has been around for 19 years already in the industry. Since 2001, they have always taken a deeper approach to understand customer insights.

Be it on digital platforms, creative services, or tech products, this company enables the ongoing profitability and competitive advantage of its clients in every market they enter.

They are a team of young, hungry, ambitious, and passionate people that are talented, experienced, and committed to the core purpose of the organization – to help their clients grow their business.

The Role: CRM Manager

As the CRM Manager, you will be responsible for maintaining an ongoing level of engagement with key customers, building trusting relationships with clients, and protecting the brand by maintaining a positive image. You should also be able to constantly identify opportunities to grow the customer base and build positive relationships with new clients.

The Function:

  • Provide strong CRM-related strategies to clients (Retail-FMCG) with an emphasis on retaining and growing clients’ customer base through the use of analytical data that supports the clients’ marketing focus
  • Develop and grow the relationship with existing key accounts in Customer Retention & Loyalty by managing the client’s marketing needs related to CRM
  • Manage the client brief, articulate, map out & document their requirements for internal discussion & planning, and implementation
  • Directly responsible for the delivery of projects while working with the team in support
  • Drive the implementation and delivery of clients’ CRM projects and requirements
  • Monitoring of CRM campaigns to track the effectiveness

What’s needed from you?

  • Experience in account management with strong exposure to web-related projects
  • Experience in email marketing and email campaign management
  • Data-related analytical skills are critical; must be very comfortable with MS Excel
  • Natural leadership skills, outgoing, confident, energetic & motivated
  • A hands-on individual with the ability to work under pressure & meet deadlines
  • A process-oriented individual who shows initiative, has an eye for detail, and has previous experience in a supervisory role
  • Able to work independently and yet be a strong team player
  • 3 to 4 years of working experience in a CRM-related (Retail-FMCG) environment essential for Senior Account Managers
  • Excellent presentation and client account management skills are an advantage

Opportunity of a Lifetime

  • Work with a highly progressive and innovative team who are data-driven in all their approach
  • Be part of an organization that takes good care of its people and grows well with its partners
  • Stimulate your leaderships skills and experience steady growth and achievement with the team
  • Work with a multi-cultural team
Questions about this job?

Jamaica Oliva

Senior Recruitment Manager Sales & Marketing

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After applying for the job you'll receive an e-mail where you will be asked to fill in our intake-form. Afterwards we'll contact you as soon as possible. Want to get in touch before we do? Call +65 6018 5800.
A recruiter with deeper knowledge of your go-to market will get in touch with you. During a scheduled call, you'll get to know each other, discuss your professional background, determine your USP's and review more roles that could be interesting for you.
Excited about one of the jobs we've discussed? And does your profile match our clients criteria? Then we’ll introduce you to set up an interview!
If there's mutual interest, we'll schedule an interview for you. In this first interview you'll discuss the role, talk about your professional background, and both check if there's a click.
You've been invited to a second interview! It's common that the client asks you to make a case study (on beforehand or during this interview) to show that you're competent enough to meet the standards of the role.
Does it feel like this role is made for you? No doubt? Pleased with the conditions? Client happy?! Then we can congratulate you on your new job!

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