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Senior Program Manager - Customer Experience | Global Leader in Tech | Up to 93,5K per year + 12K bonus potential | Amsterdam
Disclaimer: It is not possible to provide Visa sponsorship for this particular vacancy and requires the applicant to already be living in The Netherlands.
Your new job: Senior Program Manager driving major impact in customer experience for one of the world’s most renowned tech unicorns!
- Are you ready to take on the responsibility for major-impact programs driving customer satisfaction across the EMEA region?
- Do you have what it takes to drive continuous optimisation and harmonisation for a wide variety of projects regarding online and offline Customer Experience?
- Have you always wanted to work for one of the world’s most impactful, recognizable and renowned tech unicorns?
- And would you like to work in one of the most beautiful offices in Amsterdam with professional chefs taking care of your breakfast, lunch, and dinner to top it off?
Yes? Sounds interesting? Read on, this is for you!
Your new employer: A globally successful tech-unicorn!
This company has been a global leader in the delivery industry for quite some time. They operate worldwide in over 70 countries and hundreds of cities! In the Netherlands, they are active in more than 60 cities, and with their data insights, they help businesses become even more successful. Globally, their service is used almost 15,000,000 times per day. Since the pandemic, there has been a worldwide increase in demand for delivery companies, and they have taken full advantage of this. The expectation is that they will achieve an annual profit of 5 billion within 2 years! If you want to work for a highly innovative and massively successful global market leader, then this is your new employer.
Your new employer is located in the heart of Amsterdam in one of the most modern offices in the city. The office features a 600m2 gym, a yoga studio, a huge rooftop terrace, and a cafeteria where professional chefs prepare breakfast, lunch, and dinner for you (sushi, pasta, soups, sandwiches, and much more!). In a modern, young, and driven team, you will collaborate to achieve and celebrate successes. Your team consists of multiple program specialists across seniority levels and nationalities. Are you looking for a workplace where your comfort, growth, and inspiration are central? Then this is your workplace!
Together, your new colleagues assist large and small businesses units in the continuous optimisation of all the processes regarding the delivery of a as smooth-as-can-be Customer Experience. They work with stakeholders across cournties in EMEA to explore opportunities for collaboration and help them grow through the vast amount of data they have collected over the past years. To make the Dutch branch even more successful, they are looking for new, eager colleagues. You will have the opportunity to develop quickly and advance within this globally renowned company through the Talent Academy program. Do you want to grow and skyrocket your career? Then this is the place for you!
Your new job: Senior Program Manager – Customer Experience
In this position you will play a key role in the continuous improvement of EMEA-wide Operations and Customer Experience. Projects will span a wide variety from service booking optimisation, lost item retrieval any anything you could dare no name under omni-channel CX. Within the position you will act as one of the more senior players involved in both strategy and execution you will be the one to help drive calls in what directions the team needs to go and ensure the people and tech are in place to reach set goals. Is is important to note that they are not just looking form someone capable of setting the stategy end send it to others, but actually roll up their sleevs and make it happen as well through hands-on execution.
The projects themselves also involve a wide variety of stakeholders, spanning from product, proces, service, policy, legal and more, depending on the specific project you are working on. The importance is being able to always have the customer at the centre of your view! Your analytical proficiency will be an important factor as you spar with data teams on current standings and make data-driven decisions on what needs to be done next. This data driven mindset will also be relevant in situations where you might not even have all data and have to rely on creative problem solving and experience to guide you.
The environment itself is very fast moving, and even messy at times. Many people in the company have described it as “flying the plane as we are building it”. This naturally asks for someone being both capable and comfortable in working in a hectic environment, that due to rapid growth also has a lot of ambiguity in terms of established relations, processes, protocols etc, but that’s exactly where you can make all the difference!
While the ambitions are high and the to-do list being rather vast, you can count on an environment that takes employer wellbeing and work-life balance very seriously. Being able to present and safeguard a welcoming as safe culture has been a very deliberate effort over the years, so while the position may be demanding, you can count on the team having your back as they have your support and wellbeing very much in mind.
Are you ready to take on the challenge?
What do we need from you:
As the latest and greatest Senior Program Manager (Location Amsterdam), we need the following from you:
- 6+ years of experience strategic program management, with a hands-on track record
- Understanding of omni channel CX would be a nice plus
- Strong analytical and data-driven decision making skills
- Strong team- and stakehodler management skills
- The ability to deal with ambiguity in a fast-paced environment
- The ability articulate complex processes in a structured manner
What will you get in return:
- Up to 7.200 gross per month, based on 40 hours, ex holiday allowance
- Up to an additional 12.000 performance bonus per year, paid in parts per quarter
- Work in one of the most modern and innovative environments on the globe!
- Be part of a young, diverse and highly talented multidisciplinary professionals
- Extensive and well-rounded personal development program
- The opportunity to take ownership of a crucial vertical within the company
Does this sound like your next job?
Apply via the application button below, or send your CV to m.vanrosmalen@finestpeople.nl
Questions about this job?
Matthijs van Rosmalen
Senior Recruitment Consultant Product Owners, Project Managers, E-mail, CRM & Marketing Automation
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