Senior Program Manager | World Wide Market Leader | Delivery Service | Minimum €60K yearly | Amsterdam

Vacancy: Senior Program Manager | Amsterdam
Please note, we are unable to provide Visa Sponsorship for this position, so at this stage, we cannot consider applicants living outside of The EU or who would need Sponsorship.

Do you want to..

  • Have the opportunity to work at a unicorn company and further expand their success?
  • To dive deeply into the user journey of platform users, to identify and address obstacles in key EMEA markets of a global market leader?
  • Make a direct impact on the effective execution of strategic programs that are on the roadmap for 2024 with the mission to retain sustainable growth?
  • And on top of that, work in a beautiful office in Amsterdam with free breakfast, lunch, and other snacks?

Yes? Then read on, this is something for you!

This company has been a worldwide leading company in the field of delivery service for a long time!

They operate worldwide in more than 60 countries and hundreds of cities! In the Netherlands, they operate in more than 60 cities and with their insights in data, they help companies become even more successful. Their service is used almost 15,000,000 times per day worldwide.

Your new team holds a critical position across all delivery markets in EMEA, aiming to craft optimal experiences that will create loyalty among their users while driving sustainable growth. If you want to work at a highly innovative and massively successful global market leader, then this is your new employer.

The team is constantly working on creating the best customer support for their users. And with your analytical skills you’ll understand the users’ point of view and optimize their experience by developing strategic programs that can be rolled out over different in EMEA countries.!

The role: Senior Program Manager

You will work in a team that is responsible for the best customer experience support. The ultimate goal of your team is to optimize the user experience. To be able to do this, it is up to you to establish good processes and optimize the current strategy. What you’ll be doing:

  • Put your project management skills to work; structured meetings and deadlines to achieve the goals of the program implementations.
  • Conduct thorough qualitative and quantitative analyses to pinpoint areas needing improvement, propose solutions, and collaborate across departments to implement and oversee these optimizations.
  • Oversee the launch of strategic programs such as global policy harmonization and user experience optimization across EMEA markets
  • Cultivate relationships with a diverse range of stakeholders across business functions and markets. Focus on continuous improvement of this relationship with stakeholders to stay on top of the market.
  • Provide support to regional teams in implementing targeted improvements to customer support within their markets and expanding support or other operations into new markets within their regions.
  • Share insights and advocate for the user’s perspective with Operations, Product, and Community teams. Together with these teams you’ll initiate innovative programs to maximize succes for the most important customers.

With your skills and experience in project management, you know better than anyone else what it takes to steer your programs in the right direction and make this platform an even greater success!

As the new Senior Program Manager, we need the following from you:

  • 3-5 years of experience in program or project management, mainly with large projects
  • You are a true self-starter.
  • Ability to structure a project from scratch, recognize the challenges and opportunities within a limited leadership support environment.
  • Problem-solving skills and organizational skills – the main components of project management
  • You are a true team player, able to work as part of a small, streamlined team and also able to handle stakeholders well.
  • Good communication skills, knowing how to keep every link in the process well informed.
  • Experience in data analysis, you will be working in a highly data-driven environment where data is used to measure whether performance meets the standards and to find improvement opportunities.
  • Experience with SQL is a big plus.
  • Experience working with external or international teams is a plus!

What do you get in return?

  • Salary range starting from €4700 gross per month incl. holiday allowance, based on 40 hours.
  • 6 month contract with chance of extension
  • 23 vacation days
  • The opportunity to work at an international, fast-growing company
  • Hybrid way of working
  • Nice benefits such as free breakfast and lunch, free snacks and drinks and very nice free drinks and fun team outings
  • Most modern high-end office of Amsterdam

Could this be your new job?

Apply immediately or send your CV to Babette Zimmerman. Prefer to receive a bit more info? Call: 020 8200 676, for the next step in your career!
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Questions about this job?

Babette Zimmerman

Senior Recruitment Consultant CRO & Data Analytics

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After applying for the job you'll receive an e-mail where you will be asked to fill in our intake-form. Afterwards we'll contact you as soon as possible. Want to get in touch before we do? Call +3120 8200 676.
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