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Commercial Director | CRM & Loyalty Solutions | MNC Clients | Retail, Fashion | Salary up to SGD 170k
- Are you passionate about transforming businesses through CRM strategies and solutions?
- Do you thrive on building strong relationships with clients and delivering successful projects?
- Are you ready to join and help stir team of big dreamers and innovators who are committed to excellence?
- Do you want to work with some of the world’s most renowned brands and help them transform their businesses through cutting-edge CRM solutions?
- Yes, yes and yes?!! Then what are you waiting for this is the opportunity you’ve been waiting for!
Your new employer: An award-winning company that specializes in technology, strategy, & creativity to help businesses achieve business KPIs
Leading bespoke loyalty marketing and communications solutions to the core for over 20 years within the intersection of data science, complex integrations and insights that enhance customer engagement and growth.
This business enhances its clients’ profitability and competitive edge in any market, utilizing digital platforms, creative services, and technological solutions.
Comprising brilliant, seasoned professionals, the team is dedicated to helping clients grow their businesses. They are young, ambitious, hungry, and enthusiastic, embodying the organization’s commitment to excellence.
Your new job: Commercial Director | CRM, Loyalty Solutions
The Commercial Director will be essential in advancing revenue growth and expanding market reach. This position demands a strategic thinker well-versed in the SaaS industry, especially in CRM and loyalty solutions. The perfect candidate will have a successful history in commercial leadership, business development, and forming strategic partnerships.
The Commercial Director will be essential in advancing revenue growth and expanding market reach. This position demands a strategic thinker well-versed in the SaaS industry, especially in CRM and loyalty solutions. The perfect candidate will have a successful history in commercial leadership, business development, and forming strategic partnerships.
The Ideal Hire
- Strong leadership: Inspire and motivate teams, delegate tasks, and provide constructive feedback.
- Excellent communication: Build rapport with customers and stakeholders, communicate effectively, and listen to understand needs.
- Strategic problem-solving: Analyze complex issues, identify root causes, and develop actionable solutions.
- Data-driven decisions: Use customer data and analytics to make informed choices and assess initiative impacts.
- Business acumen: Understand key drivers of customer value and how customer success supports company growth.
- Adaptability: Embrace change, adapt to market trends, and drive continuous improvement.
- Customer-focused: Passion for helping customers achieve their goals and fostering long-term relationships.
How your activities would look like:
- Analyze customer data to inform decisions and measure the effectiveness of customer success initiatives.
- Oversee client PnLs and achieve business-set key metrics.
- Develop and execute commercial strategies to meet revenue and growth targets.
- Identify new market opportunities and lead entry strategies.
- Drive new client acquisition through targeted sales and relationship building.
- Collaborate with CSMs to meet or exceed revenue forecasts through regular reviews.
- Conduct periodic pricing reviews and ensure successful implementation.
- Establish KPIs to track customer success goals.
- Lead, mentor, and develop a high-performing commercial team, including sales and customer success functions.
- Promote continuous improvement, collaboration, and customer-centricity.
- Monitor customer health and proactively address at-risk clients.
- Develop and deliver customer training and onboarding programs.
- Build and manage customer communities for knowledge sharing.
- Maintain strong relationships with key customer stakeholders and advocate for them within the company.
- Share customer insights and feedback with other departments to drive product improvements.
What do we need from you:
- The ideal candidate will possess a Bachelor’s or Postgraduate Degree.
- At least 10 years of experience in a senior commercial or business development role within the SaaS industry.
- Proven track record in driving revenue growth and achieving sales targets.
- Experience with CRM and loyalty solutions is highly desirable.
- Strong understanding of data science, complex integrations, and related professional services.
- Exceptional market research and trend analysis skills.
- Excellent communication abilities to craft persuasive proposals.
- Proven experience in negotiating and closing commercial deals.
- Solid understanding of legal contract management for commercial agreements.
- Results-oriented and capable of working independently.
- Fluent in English.
What they offer:
- Clearly defined objectives, the power to attain them, and the freedom to choose the approaches.
- Assistance and materials to develop your personnel, your abilities, and the company as a whole. patience and long-term development period.
- Huge potential for continued growth and development, as well as for expansion.
- Equitable pay as well as explicit, transparent variable pay that you have direct control over.
- An inclusive and cooperative work environment.
- Priority on your growth and development with skills development, learning, and mentorship opportunities.
- Enjoy a flexible, dynamic, and fun work culture.
- Competitive benefits and a strong performance bonus.
Keen to explore more?
Take the step and let us hear from you!
Take the step and let us hear from you!
Apply via the application button, or directly send your CV to j.oliva@finestpeople.com.
Questions about this job?
Jamaica Oliva
Senior Recruitment Manager Sales & Marketing
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